Frequently Asked Questions

Everything you need to know about bringing LUSSO elegance into your home.

What is the lead time for furniture delivery?

Standard delivery for in-stock items typically takes 7-14 business days. For custom or handcrafted pieces, lead times can range from 6 to 10 weeks depending on the complexity of the design.

Do you offer international shipping for home decor?

Yes, LUSSO ships worldwide. Shipping costs and delivery timelines vary by destination and the volumetric weight of the items. Detailed quotes are provided at checkout.

What is your return policy for large furniture items?

We offer a 30-day return window for most items. Large furniture must be returned in its original packaging and in unused condition. Please note that a restocking fee may apply to oversized freight returns.

Are your materials sustainably sourced?

Sustainability is a core value at LUSSO. We use FSC-certified woods, eco-friendly textiles, and work exclusively with artisans who follow ethical manufacturing practices.

Do you offer White Glove delivery and assembly?

Yes, our White Glove service includes room-of-choice delivery, full assembly, and the removal of all packaging materials for a seamless set-up experience.

How can I track the status of my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to our logistics partner's portal for real-time updates.